Technical Support

If you are experiencing trouble with any of our products, we will be happy to help you. Before contacting us, we recommend to check our Forum first.

This form was created in order for you to provide us the information we need right in the first email, which may result in your problem being resolved faster.

As we are not based in Germany, please write your requests in English or Czech.






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YesNo
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Please attach following files:

APC.cfg

Location(FSX/P3Dv2/P3Dv3): *sim*/Aerosoft/AirportController
Location(P3Dv4): C:\XHT-Labs\AirportController

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FSX:

FSX.cfg

exe.xml

scenery.cfg

Location: Appdata/Roaming/Microsoft/FSX, FSX:Steam

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P3D v2/v3:

Prepar3D.cfg

exe.xml

Location: Appdata/Roaming/Lockheed Martin/Prepar3D v2,v3,v4

Simobjects.cfg

exe.xml

Location: ProgramData/Lockheed Martin/Prepar3D v2,v3,v4

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P3D v4:

add-on.xml for Airport Controler

Location: Documents\Prepar3D v4 Add-ons\Airport Controller

add-on.xml for Mega Airport Prague

Location: Documents\Prepar3D v4 Add-ons\Mega Airport Prague

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Screenshots:

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What if this form is not working?

We highly encourage to use this form, but if the form is not working for you, write us an e-mail to support@xht-labs.com.